Customer Satisfaction Survey
A short satisfaction survey built for completion. It asks how things went, how easy you were to deal with, and what one thing could be better, then leaves space for the comment that explains the score.
What the questions look like
Real questions from the template, shown in full. You can edit every one of them.
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Overall, how satisfied are you with your experience?0 - Very unsatisfied510 - Very satisfied
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How easy were we to deal with?0 - Hard work510 - Effortless
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How well did we meet your expectations?0 - Fell short510 - Exceeded them
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What one thing would have made it better?Open text answer
An example result
This is a feedback survey. Answers are gathered in one place so you can watch satisfaction over time and read, in customers' own words, what would improve it.
Responses collect in one view, so you can track satisfaction over time and act on the specific comments that explain it.
Who it is for
For any business that wants a simple, reliable pulse on how customers feel. Send it after a purchase, a support interaction, or on a regular cycle.
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Questions about this template
How is this different from a scorecard?
It is unscored by design. It gathers clean feedback rather than grading it, which suits a straightforward satisfaction check.
Can I add my own questions?
Yes. Keep it short for completion, but tailor the questions to what you need to learn.
Is it mobile friendly?
Yes. It is quick to complete on a phone, which is where most people will answer.